Shipping & Returns
Shipping
All orders will be processed within 24 hours of receiving. You will receive a notification when your product is sent. Free shipping on all orders over $100, unless there is a promotion running. Packages shipped by USPS Priority Mail and delivered within 3 days in the US.
Return
If for any reason you are not completely satisfied with the product, please email us at support@shisukoskincare.com for a RMA# (Return Merchandise Authorization). Please write the number on the outside of the return package. All products have a 30 day money- back guaranteed. This means you are eligible for a full refund of the purchase price if returned within 30 days of ship date. Product(s) must be returned in its original packaging. Shisuko is not responsible for return postage, the cost of insurance, or lost or undelivered items. Please include your return address in the top left corner. Where to return the item will be given to you on your email. The original shipping charges , if any will not be refunded.
Please allow 5-10 business days to process your refund upon receipt of the product(s). We will then refund your original method of payment.
Exchange
In the unlikely event that you receive a damaged or defective item, we're happy to exchange the item for a new one, Please email support@shisukoskincare.com within 30 days of receiving the product to begin the exchange process.
If you should have any further questions, please don't hesitate to contact us at support@shisukoskincare.com